A unique id system for bringing about effectiveness in government services is being implemented worldwide. In this direction South Korea has implemented e-RRS to access a range of government public service such as obtaining a birth certificate, national health insurance scheme, tax claim et al. The National e-Governance Development program was launce in 1992 to implement e-RRS. However, due to lack of inter-organizational coordination, the program was implemented separately by each organization.
“Now over 4000 government administrative service, including more than 400 complaint categories and publicly available information 20 different ministries is available on Minwon (minwon.go.kr)”
Originally, this information about households used to be collected and managed by local government and kept in a storage. Only a summary used to be shared with central or provincial government. However, the challenge was that local government resisted sharing information as they felt ownership should lie with local government and not with one centralized agency. Thus a pilot was initiated at the local level with local government’s ownership to achieve the objective. The operationalization has led to ability to move to household address to any location and update from anywhere. The local procedures may take upto 3 days to be processed. Eventually, local government also gave up maintenance of their own RRS website as it used to cost them more over e-RRS site.
To address lack of sharing, government brought about Public Information Sharing Act and established the public information sharing center to promote coordination of information sharing.
The corresponding act that legalizes e-RRS is Resident Registration Act (RRA). Under this act, each household is required to register and provide move-in data when it moves to a new house. Due to security threat from North Korea, collecting this data was prioritized over privacy issue.
As e-RRS enabled linkages to other departments’ databases, civil services began reducing document requirements. Additionally following public information sharing act, a working group and a committee were established to –
• Reduce number of document required by Ministries
• Identify the documents that will be shared for inter-ministerial use
• Monitor compliance by public agencies, public institutions, financial institutions and departments in sharing documents.
Training of central and provincial, private and public organization. Public Information Sharing Center (PISC) oversees strategies for promoting information sharing and reform related to same. PISC also helped develop interfaces amongst ministerial databases.
e-RRS in conjunction with efforts to promote information sharing saved human resources to match records, number of certificates to be shared for submission and saving in time, cost and energy