Integrated Operational Environment

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While the reliance of government on IT means to deliver services is increasing, it is very critical to meet the demands of services by timely procurement and needed allocation of resources. 

The start of NCIA (National Computing and Information Agency) was just the world’s first Government Integrated Data Center (GIDC) in 2005. South Korea is also delivering e-government services through Government Cloud Computing Service (G Cloud) thereby putting forth credible services, operational efficiency, introducing more of open source-based standards, to successfully migrate the businesses into new environment.’  People often think there is considerable risk as all data is concentrated at a centralized location. In that regards, government has developed a comprehensive defense system call e-ANSI (Advanced National Security Infrastructure) which covers physical and cyber security and has more than 20000 rules registered to prevent attacks.


“The task for NCIA was development of full-fledged integrated environment catering to all government IT requirements”

Integrated Operational Environment

a. Service Support

i. Problem Management: Problem prevention procedures, real time event monitoring and recovery procedures

ii. Change Management: Planning, implementing and reporting requests for system alterations filed by agencies in the center

iii. Configuration Management

b. Service Provisioning

i. Capacity Management: Utilizing the performance analysis data of system resources to maintain and improve resources 

ii. Performance Management: Continuous monitoring of system resources and conducting review, analysis and repair (including operational procedures and related resources for IP infrastructure)

iii. Task process Management: Automatic systems for allocating and performing work-related tasks on regular or irregular intervals

iv. Security Management: Comply with international and Korean government security guidelines. Real time monitoring and provision of high end security systems

v. Financial Management


c. IT Infrastructure Management

i. Backup and recovery management: Establish procedures for system backup and applied processes, alternation and cancellation procedure as well as schedule management, backup monitoring and other services.

ii. Facility Management: Provision of IT services and facility management for the equipment and machinery of data center.

iii. Job Management

d. Operational Management Framework

i. Single Data storage area for operational information system (CMDB)

ii. Standardized Data Interface

iii. Payment system for operating process support

iv. Common user-interface support

e. Data Interface

i. Collect data on resource operation

ii. Receive data from a variety of IT infrastructure

iii. management tool

iv. Reliable and common interface such as XML

In next post, we will have a look at Integrated Security Management of Government Integrated Data Center.